The Discovery Platform
How It Works
Discovery Sound Technology has made an extreme conscious effort in the development of Discovery Platform™ to produce a cloud based solution that coincides with a standard for HVAC work flow process. By using “tab” navigation in logical left to right order, the user steps through each phase of the Discovery Platform process from Property activation to Analytics and finally to Dashboard, enabling transparency to the property owner thus providing conditional analysis of the HVAC systems within the property.
Discovery Platform™ provides direct access by the technician in the field via WiFi, enabling the technician with the conditional knowledge of the HVAC systems and its components.
A cloud based solution that stores information from historical data allowing technicians to have SoundSignature™ information at their fingertips.
Discovery Platform™ Work Flow Tab Navigation Discussion
The Properties tab navigation enables the user to create and activate a “New Property”. Once activated, the property is poised to configure with the current HVAC equipment and all respective components.
The equipment and components are configured using pre-defined templates that are conveniently provided. These templates consist of industry standards for equipment and components within that equipment. A simple “Enable / Disable” procedure is used to identify which components the Discovery Platform collect and analyze data.
Once the HVAC equipment and respective components have been configured, a unique bar code is generated that is assigned to each component within the equipment. This bar code will follow that component throughout the Discovery Platform database; from data collection to Dashboard and is used as the identifier in sourcing a component.
Once a property has been activated, configured and bar codes have been generated; the technician in the field performs a DST Survey of each bar coded component. The data that has been collected is now uploaded to the Discovery Platform for analysis.
The technician performs the data upload either from a desktop computer or a mobile device. Ideally, an upload is from a mobile device as this will provide the technician real-time results from the data upload. Under the Uploads tab, the technician can perform a quick view in the field of their data upload, providing a stress percentage comparison to the Discovery Platform global component database and audio of each component.
Once data has been uploaded to Discovery Platform, the technician in the field can then open the Surveys tab and perform an evaluation of their work performed. Within the Surveys tab, the technician can quickly understand the equipment component’s percentage of completion of that property. Based on the data upload previously performed, the technician can easily compare what has been completed to the total of configured equipment and components. Additionally, the technician can sort equipment and components for Completed, Not Completed and All Equipment, enabling the technician to correct for Not Completed before leaving the property. This is to ensure, nothing is missed and that the technician has Surveyed 100% of the equipment and respective components.
If a property is such that it takes multiple Surveys with each one being a partial of that property, a merge function can then be utilized in Discovery Platform that will combine all Surveys for that property during a specific time frame. Once merged, all Surveys selected are combined into one enabling a total completion status report of the property.
When the technician has deemed that the Survey performed is as complete as possible, the technician will then mark the Survey Complete. That Survey is then handed off to Analysis; the next tab in the Discovery Platform work flow.
This is where the rubber meets the road. The uploaded and completed Surveys are run through the Discovery Platform’s complex set of algorithms. The algorithms convert the sound collected into stress analysis based on a global set of parameters defined as “Baseline”. With this, the Discovery Platform can quickly identify a components condition as it compares to our global baseline database and will deliver the results to the user as acceptable value, over baseline or flagged.
This is also expressed in percentages in relation to global baseline and through trend charts that reflects each survey taken of the component. Survey points on our trend chart shows how it compares to what is considered baseline. With the trend chart you are able to quickly see a component’s condition as compared to previous surveys.
The Discovery Platform takes analysis to an even higher level; as precise as the Discovery Platform is with our global analytics, we also include human interaction and this is referred to as “Discovery Analytics Center (DAC). DAC essentially takes the Discovery Platform global discoveries and drills down to specifics taking into account other factors not recognized such as equipment age, equipment characteristics, and environment, i.e., surrounding components and their proximity. Based on DAC findings, suggested considerations are provided to assist in identifying an issue for service. It is with this data, you as the service provider, will determine what is needed to evaluate and or correct the issue.
The Discovery Platform provides for color coded reports to identify components’ current condition. Reports contain all the data of each component including technical action notes related to condition discovery. Reports include a time & date stamp of the last activity of a component, and you have the option of accessing historical reports as well. All reports are exportable as a PDF or CSV file for ease of management.
Portal is essentially your communication tool to the property owner. Analysis provided the conditional analysis of a component and, based on the agreements with the property owner, you will open the over baseline component and state to the customer your intentions. As an example: A front motor bearing is indicating stress levels beyond a lubrication solution. An expression to the property owner could be: “Bearing is not accepting lubrication and it is recommended for replacement. Please expect a quotation shortly.”
Once solution has been enacted, Portal will be used to let the property owner know that the bearing has been replaced and that the condition is now normal. Throughout the use of Portal, anytime new data has been entered, you then resubmit to Dashboard.
Dashboard is a graphical user interface (GUI) enabling the user a convenient, intuitive compiled view of all data collected and or entered for the property HVAC equipment and respective components.
Dashboard GUI includes:
- Geo Sync Map View with active property points
- Recommendations – for service planning
- Property Summary – A breakdown of equipment and components
- Providing trend chart analysis of a component
- Stress analysis percentage
- Audio file of the component
- Service recommendations
- Make, model, serial number and photo of the equipment
- All Data Report contains all equipment and components of the property
- Management Report – contains equipment and components that have been identified with issues.
Additionally, Dashboard provides a map and satellite view of property location with active location points. You may also create a group of properties, and in doing so, each property within the group would have their own active point on the displayed map. Simply click the property point on the map and you will be then taken to that property within Dashboard. From this, you will be able to access each component’s point, view the trend chart of the component, listen to the component and see the recommendations for service.
As a service provider, you have the option of enabling a property owner access to Dashboard via login screen. By enabling a property owner to Dashboard, you are then providing transparency to the property owner of the extensive HVAC work you have performed on their property.